Returns & Refund Policy

Last updated: May 20, 2026

We want you to shop with absolute peace of mind. Here is our global policy on returns and refunds.

1. Store-Specific Returns

Edove is a multi-merchant marketplace. Individual stores manage their own returns and restocking conditions. Please review the return policy shown on the checkout or product description page of the store you are buying from.

2. Global Return Framework

For eligible returns, disputes must be submitted within 7 days of delivery. To qualify, items must be: - Unused, in the original packaging - Accompanied by the original receipt or digital invoice copy

3. Escrow Holds (B2B Sourcing)

For wholesale inter-store transactions, payments remain in platform escrow. If a merchant files a dispute regarding damaged or missing inventory prior to confirming receipt, the funds will be placed on hold until our support team audits the logs.